TERMS & CONDITIONS
A legal disclaimer
Please ensure you have read and understood these Terms and Conditions before booking any of our classes and services.
By booking or attending a class and by using any of our services you are deemed to have read, understood, and accepted the Terms and Conditions.
Mayhap Studio may at any time modify these Terms and Conditions. We will notify you of any changes to these Terms and Conditions either by emailing you and/or by posting a notice at the Studio. By continuing to use the Services after changes to these Terms and Conditions are made and notified, you agree to be bound by such changes.
It is your responsibility to ensure that you are familiar with the current Terms and Conditions.
Contract of Sale
Completion of the booking process and acceptance of our Terms and Conditions forms your contract with Mayhap Studio (hereafter referred to in these terms and conditions as ‘Mayhap Studio’, ‘The Company’, or ‘The Studio’).
Payment
Payment of the full class or course fees must be made in advance. It is not possible to attend a class or course until full payment has been received.
Payment through our website is made via our secure checkout pages using secure payment service provider ‘Stripe Payments Europe, Ltd’.
The Stripe Payments Europe Ltd is PCI compliant. PCI-DSS (Payment Card Industry Data Security Standard) requirements help ensure the secure handling of credit card information by our store and its service providers.
For some classes and courses, students are required to pay a fee based on fired clay weight. All extra fees and allowances per class are stated on the relevant classes page of the website Shop. Any extra fee will be chargeable via card payment at the Studio or via an online payment link prior to collection of the finished pieces.
Cancellation Policy
All bookings are non-refundable.
If you are no longer able to attend your class, please let us know as soon as possible and at least 14 days before the class, and we will do our best to help. If we can find another person to take over your place in the class we will issue you with a credit note for the cost of your booking minus a £20 per person admin fee. If no other person books your place we will not be able to issue a credit note. If you let us know less than 14 days before your class we cannot offer a reschedule or credit note.
Once you have committed to a course, we recommend that you attend the scheduled number of sessions to get the most out of the program. If you fail to attend all or any part of the classes a refund won't be issued and we are unable to offer alternative classes for you to attend. This same policy applies to lessons missed due to illness or self-isolation.
Please note that attendance to a course or class is your responsibility and that we will not get in touch to check on you if you fail to attend any session.
Course Content & Teacher
The Studio is equipped with high-quality kiln and equipment. Experienced and trained staff will handle and fire your ceramic work. However, by the nature of ceramics, unfortunately, there always remains a risk of technical failure and/or breakage of the pieces for which the Studio and trained staff cannot be held responsible.
We reserve the right to change the timing, date, content, structure, or instructor of a course at our discretion and without notice when necessary.
Mayhap Studio shall not be held responsible in respect of any particular session, instructor, and/or item of equipment not being available for whatever reason.
The Company shall not be liable for any loss occasioned by such alterations except insofar as such loss is by law incapable of exclusion.
Late Attendance
It is the responsibility of the participant to arrive ahead and in time for their booked class. It is down to the discretion of the tutor to not accept a late arrival to a course if the late arrival is potentially detrimental to fellow students. This will be treated as a late cancellation, for which the full course fee will be payable.
Zero Tolerance on Abuse Policy
We operate a zero tolerance on abuse policy at Mayhap Studio. Our studio is a place to come together as a community and we expect our students to be kind and respectful to other students and to our teachers and staff. No form of physical or non-physical abuse or anti-social behavior will be tolerated.
Examples of these include (but are not limited to):
-
Excessive noise (loud or intrusive conversation, shouting)
-
Derogatory racial, religious, or sexual remarks or behavior
-
Inappropriate behavior as a result of alcohol or misuse of illicit drugs - anyone showing signs of alcohol intoxication or drug use will be asked to leave
-
Intimidation, threats, or threatening behavior, including swearing or offensive remarks
-
Violence
-
Any explicit or implicit challenge to the safety, well-being, or health of any member of staff or other students
-
Brandishing weapons or objects which could be used as weapons
If you do not respect this policy you will be asked to leave. Note that we have CCTV at the studio and may, following an incident, investigate the matter further, reporting it to the police if required.
Gift Cards
Gift Cards are valid for six months from the date of purchase. Upon redemption of a gift card, the Class booking will be subject to these Terms and Conditions. If the value of the gift card is lower than the cost of the class the recipient wants to purchase, the remaining balance will need to be paid by the recipient. If the cost of the class is less than the value of the gift card, the gift card will remain in credit for the outstanding amount.
Health and Safety
Mayhap Studio takes a diligent approach to health and safety. Students are agreeing to abide by the guidelines of our Health & Safety instructed by tutors. Repeated failure to do so will result in termination of the student's participation rights in the class or course, without refund.
Students use the Studio at their own risk with awareness of the inherent hazards of a pottery studio environment, which include, but are not limited to, the use of sharp tools and sharp edges, exposure to toxic materials, the dangers of using materials and equipment at high temperatures, as well as the risks associated with breathing silica dust.
Mayhap Studio accepts no liability for any injury suffered by any student on the Studio premises or outside the Studio.
Each student is required to keep all surfaces clean of clay and glaze, and to clean all areas including the floor around their workstation thoroughly before completing their session. This is to minimise the risks caused by breathing clay and glaze dusts.
No student is to get near the kiln area. Please keep at least 1.5m distance to the kiln at all times.
The exit must be kept clear at all times. In the event of a fire, students are asked to make their way to the exit.
Smoking (including e-cigarettes) is forbidden in the Studio.
Personal belongings are brought onto the Studio premises at the students' own risk and Mayhap Studio does not accept liability for any loss or damage to such items.